Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client. Try running your system in selective startup mode: Ĭreate a new administrator account: Creating a New Administrator Account - Blizzard Support Try creating a new administrator account to resolve permissions issues. Check your network configuration to find any issues with your firewall, router, or port settings. Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP% Why is stuck on downloading new files Uninstalling and reinstalling the desktop app may resolve rare launcher issues.Delete the Bnet and blizzard folders inside the appdata folder if they exist.
Type the following into the address bar (not the search bar): %APPDATA% and press enter.Delete that folder if it exists (usually program files x86) Navigate to the folder where the desktop application would normally be installed.Open file explorer/file manager (Right Click Windows Start).This will not remove existing game clients.
#Battle.net stuck on downloading new files free
Feel free to reach out to them for assistance if necessary.įrom here we need to manually clear the Battlenet Desktop Application and all supporting data from the system.
#Battle.net stuck on downloading new files how to
You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem. In some cases there is a corrupt or misconfigured setting within the router or modem. If necessary look at the documentation for your security and routing products to find out how to turn these options off. Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. Security firewalls (Some ISP provided modems) Normally that is not an issue but we have seen situations where it can intefere with the delivery of the data for our games/voice chat.
Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.
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